This Privacy Policy explains how Removal Companies Soho collects, uses, discloses and protects personal data of its customers and prospective customers in the Soho area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise those rights.
This Privacy Policy applies to all Removal Companies Soho customers, prospective customers and website visitors located in the Soho area who engage with our services, request a quote, make a booking or otherwise interact with us.
Removal Companies Soho is the data controller in respect of the personal data processed in connection with our removal and related services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identity details such as name, title and contact person details where you act on behalf of a business.
Contact details such as billing address, collection and delivery addresses, email address and other contact information you choose to provide.
Service information such as details about the property to be moved from and to, access information, inventory lists, special handling instructions and preferred dates and times for services.
Contract and transaction data such as quotes requested, services booked, invoices issued, payment status and records of communications in relation to your contract with us.
Payment-related information such as payment method and partial card details processed securely by our payment service providers, but not full card numbers or security codes which we do not store.
Technical and usage data such as IP address, device information, browser type and usage patterns where you interact with our website. This may be collected using cookies or similar technologies where permitted by law and subject to your choices.
Correspondence and feedback such as enquiries, complaints, reviews, survey responses and any other information you choose to give us when contacting us.
We collect personal data directly from you when you request a quote, make a booking, communicate with us by phone or online, complete forms on our website, provide feedback or otherwise use our services.
We may also receive personal data from third parties, for example from comparison or marketplace platforms where you have requested to be connected with removal companies in Soho, or from payment service providers when you make a payment.
In some cases, we may collect data automatically through your use of our website, including through cookies and similar technologies, in order to improve our services and understand how visitors use our site.
We only process your personal data where we have a valid lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: to provide you with quotes, confirm bookings, carry out removal services, manage payments, handle customer service queries and otherwise perform our contract with you or take steps at your request before entering into a contract.
Legal obligation: to comply with legal and regulatory requirements, such as record keeping, tax and accounting obligations or responding to lawful requests from public authorities.
Legitimate interests: to manage and improve our services, operate our business efficiently, prevent fraud, ensure the security of our systems, handle complaints and disputes and send limited service-related communications. Where we rely on legitimate interests, we balance those interests against your rights and reasonable expectations.
Consent: where required by law, for example for certain marketing activities or non-essential cookies, we will rely on your consent. You can withdraw your consent at any time, although this will not affect any processing carried out before consent was withdrawn.
We use your personal data for the following purposes:
To provide quotations and estimates for removal and related services in Soho.
To confirm, schedule and manage your bookings and to deliver the requested services.
To communicate with you about your enquiries, bookings, service updates and aftercare.
To process payments, issue invoices, manage accounts and recover unpaid sums where applicable.
To respond to complaints, resolve disputes and provide customer support.
To improve our services, train staff and maintain business records.
To comply with legal, regulatory and professional obligations.
To send you information about similar services you have previously used, where this is permitted and you have not opted out. You can opt out of such communications at any time.
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and in compliance with data protection law. These recipients may include:
Service partners and subcontractors who assist in providing removal, storage or related services, such as additional removal teams or specialist service providers.
Payment service providers who process payments on our behalf.
IT, hosting and software providers who support our website, booking systems, communication tools and data storage.
Professional advisers such as accountants or legal advisers where necessary for business management or in connection with legal claims.
Public authorities, regulators or law enforcement agencies where we are required to do so by law or to protect our rights or the rights of others.
Where we use third parties to process personal data on our behalf, they act as data processors and are bound by contractual obligations to keep your data secure, to use it only on our instructions and to comply with applicable data protection laws.
In general, we aim to keep your personal data within the United Kingdom or the European Economic Area. Where it is necessary to transfer data to countries outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, or that the destination country has been recognised as providing an adequate level of data protection.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In practice, this means:
Enquiry and quote data are generally retained for a limited period to respond to your request and to follow up where appropriate.
Contract and transaction data related to completed services are typically retained for a period consistent with legal and tax obligations and limitation periods for legal claims.
Technical and usage data are retained for shorter periods, unless required for security, fraud prevention or legal purposes.
When personal data is no longer needed, it will be securely deleted, anonymised or archived in a way that ensures it is no longer used for active processing.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Removal Companies Soho customers and prospective customers in the Soho area, subject to certain legal conditions and exemptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to access a copy of that data, together with information about how we use it.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we do not have another lawful basis to retain it.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and to object to direct marketing at any time.
Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to have that data transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, encryption where appropriate, staff training and regular review of our security procedures. While we strive to protect your data, no system can be completely secure and you should take care when sharing information with us.
If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our main website or booking documentation.
You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioners Office, if you are unhappy with how we have used your data. We encourage you to contact us first so that we can try to resolve your concerns.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
We are proud to run one of the most well-respected removal companies in Soho, W1 known in providing with the best services at extremely cheap prices.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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