These Terms and Conditions set out the basis on which Removal Companies Soho provides removal and related services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting and paying for the services.
We, us, our means the removal service provider trading as Removal Companies Soho.
Services means any removal, moving, packing, loading, unloading, storage, or related services we agree to supply.
Goods means the items that you ask us to remove, transport, handle, store, or otherwise deal with as part of the services.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation provided by us.
We provide domestic and commercial removal and related services, including but not limited to packing, loading, unloading, transportation, and short-term holding of goods. The exact scope of services for each job will be stated in the quotation or booking confirmation.
Any additional services requested on the day of the move or after the contract is agreed will be subject to availability and may incur additional charges. We are not obliged to perform services that fall outside the agreed scope where this would be unsafe, unlawful, or unreasonable.
All quotations are based on the information you provide at the time of enquiry, including property access details, inventory of goods, special handling requirements, and any time restrictions. Quotations are normally provided with an indication of validity period; if no period is stated, the quotation is valid for 30 days from the date of issue.
We reserve the right to revise or withdraw a quotation if:
The information you provide is incomplete, inaccurate, or has materially changed.
Additional services are requested or required which were not included in the original quotation.
Access to either property is significantly more difficult than advised, including but not limited to long carries, stairs, lack of suitable parking, or restricted loading times.
Prices are normally quoted exclusive of any congestion charges, tolls, parking charges, or similar costs. Where applicable, such charges may be payable in addition to the quoted price.
A booking is only confirmed when we have:
Issued a written booking confirmation or acceptance of our quotation, and
Received any required deposit or advance payment as specified at the time of booking.
Any provisional moving dates discussed prior to confirmation are subject to availability and should not be treated as booked unless we confirm in writing. You are responsible for ensuring that your booking details, including addresses, dates, times, and service requirements, are correct. Please check the confirmation carefully and notify us immediately if anything is incorrect.
By entering into the contract, you agree to:
Provide accurate and complete information about the goods, property access, parking arrangements, and any special requirements.
Ensure that all goods are properly packed, labelled, and ready for removal where packing services are not included.
Obtain any necessary parking permissions, permits, or dispensations from local authorities or building management, unless otherwise agreed.
Be present, or arrange for an authorised representative to be present, at the collection and delivery addresses during the agreed time windows.
Ensure that all goods to be moved are clearly identified and separated from items that are not to be moved.
Disconnect, defrost, and prepare appliances in accordance with manufacturer instructions before removal, unless we have specifically agreed to provide this service.
You confirm that you own the goods or have full authority from the owner to enter into the contract for their removal or storage.
Unless otherwise agreed in writing, payment terms are as follows:
A deposit or full prepayment may be required at the time of booking.
Any remaining balance is normally payable on or before the day of the move, prior to unloading.
We accept payment by the methods specified in your quotation or booking confirmation. Cash payments, where accepted, must be made directly to our authorised representative and a receipt will be provided on request.
If payment is not made when due, we may:
Refuse to start or continue the services.
Retain possession of the goods until full payment is received, including any interest or additional costs incurred.
Charge interest on overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is received in full.
You may cancel or amend your booking by giving us written notice. The amount of any cancellation or amendment fee will depend on how much notice you provide before the scheduled service date:
If you cancel more than 7 days before the service date, any deposit paid may be refundable or transferable at our discretion, minus any reasonable administrative costs.
If you cancel between 7 days and 48 hours before the service date, we may retain all or part of your deposit or charge up to 50 percent of the quoted price.
If you cancel less than 48 hours before the service date, or on the day of the move, we may charge up to 100 percent of the quoted price.
Rescheduling or significant changes to the booking (such as date, time, or location changes) are subject to availability and may incur additional charges. Where we are unable to accommodate a requested change, the original booking will remain in place unless cancelled in accordance with these Terms and Conditions.
We may cancel or suspend the services if:
You fail to pay any amount due within the required timescale.
Carrying out the services would pose a risk to health and safety or would be unlawful.
Access to the property is impossible or significantly restricted for reasons outside our control, such as road closures or lack of safe parking.
Weather or other conditions make the work unsafe or impracticable.
In the event that we cancel due to circumstances within our reasonable control, our liability will be limited to refunding any deposit or prepayment you have made for the affected services. We will not be liable for any additional losses such as missed work, alternative accommodation costs, or other indirect or consequential losses.
Unless explicitly agreed in writing, we do not accept responsibility for transporting or handling the following:
Hazardous, flammable, explosive, or toxic substances.
Cash, securities, or other high-value financial instruments.
Perishable goods, live plants, or animals.
Illegal items or goods acquired unlawfully.
Goods of exceptional value, including but not limited to jewellery, watches, art, antiques, or collections, unless their nature and value are declared to us in advance and we have confirmed in writing that we agree to transport them.
If you include prohibited items without our knowledge, you do so at your own risk. We may remove, decline to transport, or dispose of such items without liability, and you may be responsible for any costs or damages arising.
We will exercise reasonable care and skill in performing the services. Our liability for loss of or damage to goods, or for delay in delivering them, is subject to the limitations in this section.
We will not be liable for:
Loss or damage arising from your failure to adequately pack or protect the goods where packing is your responsibility.
Normal wear and tear, or minor scratches or scuffs, especially to items that are already worn or structurally unsound.
Damage to items that are inherently fragile or unstable, including but not limited to glass, mirrored furniture, particle board or flat-pack furniture, unless we have packed and handled them.
Loss or damage resulting from your failure to properly secure or prepare appliances, or from leakage or deterioration of perishable goods.
Loss or damage caused by circumstances beyond our reasonable control, including but not limited to accidents on the public highway, severe weather, or third-party interference.
Our total liability for any claim arising out of or in connection with the services, whether in contract, tort (including negligence), or otherwise, shall not exceed the lesser of the reasonable replacement value of the damaged or lost goods or an overall cap as specified in our quotation or insurance summary. You are strongly advised to arrange your own additional insurance cover if the value of your goods exceeds the limits of our liability.
We will not be liable for any indirect, consequential, or purely economic loss, including but not limited to loss of profit, loss of opportunity, or costs of alternative accommodation.
You must carefully check your goods at the time of delivery. Any visible loss or damage that you believe is our responsibility must be reported to our team as soon as reasonably possible and noted on any job completion or delivery paperwork, where used.
All claims for loss or damage must be made to us in writing within a reasonable time. For guidance, we ask that you notify us of any issues within 7 days of the service date where practicable. Failure to notify us within a reasonable time may affect our ability to investigate and may limit or extinguish any liability we may have.
We may inspect the goods and the location before considering a claim. You should retain any damaged items and packaging until the matter is resolved.
You are responsible for ensuring suitable access at both collection and delivery addresses. This includes making reasonable efforts to secure parking, informing us of any height or weight restrictions, and advising us of internal access issues such as narrow staircases or lifts.
We will take reasonable care to protect property during the move, but we are not responsible for pre-existing damage or for damage arising from moving items through areas where access is extremely restricted and you have been advised of the risk. Where necessary, we may suggest alternative methods or decline to move certain items if we believe damage is likely or safety would be compromised.
Any parking fines, penalty charges, or enforcement costs incurred directly as a result of your failure to provide accurate parking information or required permissions may be charged to you.
We operate in accordance with applicable UK waste and environmental regulations. The following terms apply to any removal or disposal of unwanted items:
We will only remove waste or unwanted goods where this is specifically agreed as part of the services.
We will not remove hazardous or controlled waste unless we hold the necessary licences and have separately agreed to do so.
Items collected for disposal may be reused, recycled, or disposed of at licensed facilities, in line with applicable regulations and our environmental practices.
You confirm that you have the right to dispose of any items you ask us to remove and that such disposal will not breach any legal or contractual obligations.
Any fees for waste transfer, recycling, or disposal will be clearly indicated or included in the quotation where applicable. Additional charges may apply if the volume, weight, or nature of the items for disposal differs materially from the information you originally provided.
We maintain insurance appropriate to our business activities. The existence of such insurance does not extend or increase our liability beyond the limitations set out in these Terms and Conditions. Further information about our cover, including any applicable limits or exclusions, is available on request.
You are responsible for arranging any additional insurance you consider necessary for your goods, particularly where items are of high value or exceptional importance.
We collect and process personal data only to the extent necessary to manage enquiries, bookings, and the provision of our services. This may include your name, address, contact details, and information about the services requested.
Your data will be handled in accordance with applicable UK data protection law. We will not sell your personal data to third parties. We may share your data with trusted service providers or partners where this is necessary to fulfil the contract, comply with legal obligations, or manage our business operations.
If you are dissatisfied with any aspect of our services, please raise the issue with us as soon as possible so that we can attempt to resolve it promptly. We will investigate complaints in a fair and timely manner and may ask you for further information or evidence where necessary.
In the event that a dispute cannot be resolved directly between us, you and we may consider mediation or other forms of alternative dispute resolution before commencing court proceedings, although this is not a mandatory requirement.
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to your contract. Any changes will not affect existing confirmed bookings unless we are required to make adjustments by law or regulatory requirements.
Any variation to these Terms and Conditions must be agreed in writing. Verbal assurances or agreements will not be binding unless confirmed in writing.
These Terms and Conditions, and any contract between you and us, are governed by and interpreted in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the services provided.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as deleted, and the remaining provisions will continue in full force and effect.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.
We are proud to run one of the most well-respected removal companies in Soho, W1 known in providing with the best services at extremely cheap prices.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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